Introduction

Greydale Africa is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect information gathered through our website, event application (“Event App”), and related services. Greydale Africa is the “data controller” responsible for the personal data described in this Policy. Greydale Africa is registered with the Office of the Data Protection Commissioner (ODPC) as a data controller and data processor under the Data Protection Act, 2019 (Registration No. 885-246D-5F3D). We process personal data in accordance with the Data Protection Act, 2019 and its Regulations.

Information We Collect

Website Visitors

Like most websites, we automatically collect certain information when you visit our website, including:

· IP address

· Browser type and version

· Device information

· Referring website or page

· Date and time of access

· Pages visited and actions taken on the website

Event App Users

When you use our Event App, we may collect:

· Name and contact details

· Email address

· Username and password (where registration is required)

· Event registration information

· Ticketing and attendance information

· Profile information voluntarily provided by you

· Device and usage data related to the Event App

· Location information (where permitted by your device settings and required for app functionality)

Cookies and Similar Technologies

Cookies and similar technologies may be used on our website and Event App to:

· Remember your preferences

· Improve user experience

· Analyze website and app performance

· Personalize content

· Support advertising and marketing activities

We obtain your consent for non-essential cookies (such as analytics and advertising cookies) through a cookie banner presented when you first access our website or Event App, and you may change your preferences at any time. Strictly necessary cookies, which are required for the Platforms to function, do not require consent. Further detail is set out in our Cookie Policy.

How We Use Your Information

We use collected information to:

· Provide and maintain our website and Event App

· Process event registrations and attendance

· Personalize content and user experiences

· Improve our services and platforms performance

· Respond to inquiries and customer support requests

· Send service-related communications

· Provide updates, promotions, and event-related information

· Comply with legal obligations

· Detect and prevent fraud, misuse, or security incidents

Email Communications

Email addresses will not be sold, rented, or leased to third parties.

We may send emails regarding:

· Account-related notifications

· Event updates and reminders

· Service announcements

· Promotional offers from Greydale Africa and, where you have separately consented to receive them, from its affiliated partners. You may opt out of marketing communications at any time using the unsubscribe link provided in our emails.

Sharing Information

We may share information with trusted service providers who assist us in operating our website, Event App, event management services, payment processing, analytics, and customer support. These providers are required to maintain the confidentiality and security of your information.

We may also disclose information when required by law, to comply with legal obligations, or to protect our rights, property, safety, or the safety of others.

International Data Transfers

Some of our service providers – including cloud hosting, analytics and advertising partners – may store or process personal data outside Kenya. Where we transfer personal data outside Kenya, we do so in accordance with Sections 48 and 49 of the Data Protection Act, 2019; that is, only where the recipient country or entity ensures an adequate level of data protection, where appropriate safeguards (such as binding contractual data-protection commitments) are in place, or where you have consented to the transfer. Details of the safeguards applied to a particular transfer are available on request.

Visitor and User Choices

You may:

· Unsubscribe from marketing emails at any time

· Update your account information where applicable

· Request access to, correction of, or deletion of your personal data, subject to applicable legal requirements

· Control cookie settings through your browser or device preferences

· Withdraw your consent at any time, where our processing is based on consent

Please note that disabling cookies may affect certain website or app features and functionality.

Data Security

Greydale Africa implements reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, comply with our legal, accounting and reporting obligations, and resolve disputes. When personal data is no longer required, it is securely deleted or anonymized.

Third-Party Advertising

Third-party advertising partners may use cookies and similar technologies to provide relevant advertisements and measure advertising effectiveness.

Google Ads

Google, as a third-party vendor, may use cookies to serve advertisements.

Google’s use of advertising cookies enables it and its partners to serve ads based on users’ visits to our website, Event App, and other websites on the internet.

Users may opt out of personalized advertising by visiting Google’s advertising settings and privacy resources.

Children’s Privacy

Our Platforms are not directed at children under the age of eighteen (18). We do not knowingly collect personal data from a child without the prior consent of a parent or guardian. If you believe that we have collected a child’s personal data without such consent, please contact us and we will take steps to delete it.

Changes to This Privacy Policy

Greydale Africa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Continued use of our website, Event App, or services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

Greydale Africa

Website: www.greydaleafrica.com

Email: info@greydaleafrica.com

Phone: +254 725 232 299